channels to
broader horizons
channels Services
dal – last mile delivery
At channels we always aim to achieve the level of excellency with our customers through developing and improving the quality of the service provided. As a result, we created a core intelligent crowd sourcing platform for digital delivery (LMD) built into a highly effective security application that enables delivery agents to fully control the level of service from receiving the order to completing the delivery. The platform enables the partners to view and live- track the delivery process, it also provides a detailed information at all levels.
Not only did we create this platform, but we also continuously managed and developed it and made sure to differentiate it with many unique features. It also has a smart feature that transfers the accepted requests to the delivery agent based on the geographical points of the agent and the destination to ensure efficiency and effectiveness of the delivery process with an up-to-date live-tracking system, accompanied by an intelligent communication system that links the delivery stakeholders via online chat and timely mobile notification.
qwik – electronic voucher sales platform
At channels, our approach is to deliver the best and latest technologies to our partners including the Electronic Voucher Devices (EVD), that reinforce our partners’ sales like vouchers, electronic recharge, electronic wallets & video games products. EVD also enables our partners to benefit from more than 40,000 points of sales through a safe selling and distribution network.
This technology is designed to ensure the provision of a wide variety of products, such as: different recharge data packages, online video game products in addition to providing electronic vouchers and many other products where we allow our partners to perform thousands of electronic sales operations through the secure distribution network.
reach – activation application
At channels, we strive to increase customer satisfaction by developing “reach” which is an application that enables partner’s customers to activate/register any type of account, subscription, SIM cards, transfer ownership of an account using a variety of authentication means. The application is user-friendly and available on all operating systems for phones and tablets. “reach” will help you improve your sales and efficiencies of transactions while offering quick service with an average time of less than a minute for one transaction.
maydani – direct marketing and sales solution
At channels, we’re committed to supporting our partners by having experienced agents that ensure a successful business process. “maydani” is a door to door direct marketing and sales solution in which our skilled agents interact directly with potential customers to advertise or sell partners’ products/services. Our solution is supported by a dedicated and advanced back-office capabilities that ensures all of our partner’s requirements are met by monitoring the quality and outcomes of each visit.
assure – customer experience management solution
At channels we aim to improve our partners’ customer experiences through “CeX” service which depends on innovative solutions, latest technologies and high quality processes by an elite experienced professionals in the customer experience field. “CeX” service provides active and detailed reports that help improving customer experience.
pulse – market research
At channels, we strive to deliver secured and advanced digital platform systems. One of which is “pulse” a survey based solution sensing market pulse for partners who wish to study their field of interest to be able to understand their targeted audience. “pulse” is a Market Research solution that enables our partners to understand their market dynamics by gathering the needed market information through conducting surveys. The platform provides high reach and high standards of quality and reliability of outcome.
serve+ – after-sales service centers
At channels, we always aspire to improve the level of after sales services provided to our customers through certified “after sales service centers” that are located all around the Kingdom and offer maintenance and repair services for smartphone devices. These centers serve customers with different smartphone devices brands. “after sales service centers” is the key solution to improve your sales and business efficiency by its unique qualities and capabilities such providing door to door service for subscribed customers, home delivery after repairs, and equipped service cars with dedicated technicians.
SCALE
customers
point of sales
agents
distribution hubs
stores
merchants
pins
devices
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info@channels.com.sa
