Success Stories – channels

Our stories speak about
our breakthroughs

They are the experiences behind each of our milestone that become the inspiration of new chapters in innovation.

Customer Experience

channels by stc CX vision is to “deliver exceptional world class experiences with every single interaction creating effortless journeys & lifelong clients”. We ensure that the customer is at the heart of the business’s strategy, operations, or future opportunities. Adopting digital technologies to improve business processes and productivity. channels by stc achieved 97% of customer satisfaction on delivery.

Hajj and Umrah

Success story of an ancient culture

At channels, we have launched many services and solutions to serve the guests of the Two Holy Mosques by providing them with the appropriate products from the moment they decide to embark on their journey from their countries and throughout the period of their visit in the Kingdom. We have relied on diversifying products and developing services according to our knowledge and comprehensive vision of the market, which includes an expected increase in the number of pilgrims to 20 million by 2030. To meet the increasing annual demand for guest-related services, we have designed exclusive offers and services, in addition to allocating highly qualified employees who are qualified to serve them with more than 8 languages.

myStore

An E-commerce Story

With the beginning of purchase and service digitization, E-commerce solutions began to appear as a future trend in the field. channels sought to upgrade the level of services provided to consumers by establishing the “myStore” E-commerce store. In line with the quantum leap in E-commerce in the region and channels’ ambition to always stay ahead of the curve, we consider this platform a key achievement in terms of growth and development.