The company has launched a training for employees, to develop world class sales and customer experience skills for its retail sales team, with the endorsement of the CEO, Eng. Faisal Al Saber in partnership with Miller Heiman, the premier global provider of sales and customer experience development.
This training has been uniquely customized for the retail team to develop next-level abilities in providing world class customer experience and great sales experiences.
The development project will also importantly focus on the team coaching capabilities to ensure the best ongoing support and development for the company’s key front line team.
Miller Heiman has an international reputation for training proven successful sales methodologies due to its work with over 7,200 companies worldwide, including 73% of the Fortune 500. Their certification of sales and customer service professionals is globally recognized and a recognition of competence and equality.
The training program aims to train and certify over 700 Retail employees across the country in essential skills such as:
- What great service looks like and how to deliver it
- The importance of customer loyalty and how to build it
- Delivering a superior sales experience
- Overcoming objections and leading the customers to buy
- Exceeding our customer’s expectations